Thank you for shopping with Grow Flora Foliage.
We offer an expanding range of plants and gardening supplies and strive to provide a clear, convenient, and reliable ordering and shipping experience.
Please read this Shipping Policy carefully before completing your purchase.
1. Shipping Destinations
Grow Flora Foliage currently ships within the United States only.
We do not offer international shipping at this time.
Certain plants, seeds, and other plant materials may be subject to state-specific agricultural regulations, quarantine requirements, or other shipping limitations. Consequently, shipping eligibility may differ depending on the product and its destination.
2. Free Shipping
We provide FREE SHIPPING on all orders within the United States.
There is no minimum order value required to qualify for free standard shipping.
3. Order Processing Time
Most orders are processed within 3–7 business days, Monday through Friday, excluding holidays.
Processing begins once your order has been successfully submitted and payment has been confirmed.
Some products may require additional preparation before they are ready to ship.
During busy periods, including peak gardening seasons, processing may take longer than usual. Depending on product availability, preparation requirements, and fulfillment arrangements, processing may occasionally take up to 2–4 weeks.
All processing timeframes are estimates and are not guaranteed.
4. Estimated Shipping and Delivery Time
After an order has been dispatched, delivery generally takes 3–7 business days.
Actual delivery times may differ depending on several factors, including:
- Shipping destination
- Type of product ordered
- Shipping carrier performance
- Weather conditions
- Seasonal demand
- Other factors beyond our reasonable control
The estimated delivery timeframe is provided for reference and should not be considered a guaranteed arrival date.
5. Split Shipments
Depending on the products ordered, your purchase may be fulfilled from more than one location.
For this reason, items belonging to the same order may:
- Be dispatched separately
- Arrive in different packages
- Be delivered on different dates
- Have individual tracking details
Receiving multiple packages for one order is a normal part of our fulfillment process and does not automatically indicate that an item is missing.
6. Tracking Information
Tracking details are provided when available.
Whether tracking is available depends on the product, shipping method, and fulfillment arrangements.
For shipments with tracking, the available tracking information will be sent to the email address associated with your order.
Some shipments, particularly smaller packages or items sent through standard mail, may not include tracking information.
Please note that the absence of tracking details does not necessarily indicate that your order has not been shipped.
7. Shipping Carriers
Depending on the product, fulfillment location, destination, and package requirements, we may use shipping services provided by carriers such as:
- USPS
- UPS
- FedEx
- Other regional carriers or delivery providers
The carrier selected for your order may vary. We cannot guarantee that a particular shipping company will be used for every shipment.
8. Live Plants and Shipping Stress
Live plants are living products and may experience temporary stress during transit.
Upon arrival, a plant may exhibit conditions such as:
- Wilting or drooping leaves
- Yellowing foliage
- Leaf drop
- Temporary dryness
- Minor cosmetic imperfections
- A temporarily stressed or dormant appearance
These changes can occur naturally during transportation as plants adjust to changes in temperature, humidity, and their surrounding environment.
A plant's condition immediately after delivery does not necessarily mean that it is dead or unhealthy. With appropriate care and sufficient time to adapt, a plant may recover from normal shipping stress.
If your plant arrives appearing significantly damaged or dead, please review our Return & Refund Policy and contact us within the applicable claim period.
9. Weather Conditions
Weather conditions may influence both the delivery process and the condition of live plants during transit.
When extreme weather creates a risk to plant health, shipment schedules may be adjusted when necessary to help protect plants during transportation.
Weather-related interruptions may also affect packages already in transit. Such delays are outside our reasonable control.
10. Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Grow Flora Foliage is not responsible for delivery failures, delays, or losses caused by:
- Incorrect shipping addresses
- Incomplete address details
- Missing apartment, unit, or suite numbers
- Addresses that cannot receive deliveries
- Refused deliveries
- Failure to collect a package held by the carrier
If your order has not yet shipped and you need to correct your address, please contact us as soon as possible through our Contact Us page.
Address changes may not be possible once an order has entered processing or has been dispatched.
If a package needs to be shipped again because of an incorrect or incomplete address supplied by the customer, additional shipping fees may apply.
11. Carrier Delays
After an order has been handed over to the shipping carrier, the delivery process is largely outside our control.
Shipments may experience delays due to circumstances such as:
- Carrier operational disruptions
- Severe weather conditions
- Natural disasters
- Increased shipping volumes
- Holiday periods or seasonal demand
- Transportation interruptions
- Other disruptions affecting carrier operations
All delivery estimates remain approximate and are not guaranteed.
A shipping carrier's delay does not automatically qualify an order for a refund, replacement, or cancellation.
12. Delivered but Not Received
If your tracking information indicates that a package has been marked as "Delivered" but you have not received it, we recommend taking the following steps:
- Check the area around your delivery location.
- Ask household members or neighbors whether they accepted or received the package.
- Review any delivery notices or instructions provided by the carrier.
- Contact the carrier or your local post office for further information.
- Allow an additional 24–48 hours, as some carriers may mark a package as delivered shortly before it physically arrives.
If the package remains missing after these steps, please contact us through our Contact Us page and provide the relevant order details.
Packages marked as delivered may be evaluated using the carrier's delivery confirmation and applicable delivery policies.
13. Lost or Delayed Packages
Actual transit times may occasionally exceed the estimated delivery window.
For shipments with tracking, customers may be asked to contact the shipping carrier or cooperate with a delivery investigation before a resolution can be considered.
For shipments that do not include tracking, delivery estimates are provided for guidance only and may vary according to postal service conditions.
If your order appears to be substantially delayed, please contact us so we can review the available shipping and order information.
14. Agricultural and Shipping Restrictions
Certain plants, seeds, bulbs, cuttings, roots, scionwood, and other plant materials may be subject to federal, state, or local agricultural regulations, quarantine rules, or shipping restrictions.
Applicable requirements may vary depending on the item and its destination.
As a result:
- Some products may not be eligible for delivery to certain states or locations.
- Certain items may require specific preparation or packaging before shipment.
- An individual item or an entire order may need to be canceled if delivery to the destination is not permitted.
If a product cannot legally be shipped to a particular destination, the affected item may be canceled and the applicable amount paid will be refunded.
15. Product Availability and Fulfillment
Our products may be prepared and shipped through different fulfillment locations or partners, depending on the item purchased.
This fulfillment arrangement allows us to offer customers a wider selection of plants and gardening products.
Because fulfillment procedures differ between products, processing and delivery schedules may also vary.
Orders containing multiple items may therefore be processed separately, dispatched at different times, or delivered in separate packages.
16. Contact Us
If you have questions or concerns about shipping, delivery, or the status of your order, please visit our Contact Us page and complete the online contact form.
When submitting an inquiry related to an order, please include the following details whenever applicable:
- Your name
- Order number
- Email address used for the purchase
- Product name
- Description of your question or concern
- Relevant photographs, if applicable
Providing complete and accurate information helps us review your inquiry and assist you more efficiently.
Thank you for choosing Grow Flora Foliage for your gardening needs.